Salesforce Certified Administrator Certification Prep
Salesforce Administrator – November 2026 Morning Batch
Live online Salesforce Certified Administrator preparation batch.
Classes Monday to Friday, 7:30–9:00 AM, from 18 November 2026.
Includes hands-on practice in your own Salesforce org, module quizzes, a capstone CRM project and full-length practice exams.
Salesforce Certified Administrator Certification Prep
Become a Salesforce Administrator and walk into the certification exam prepared.
This instructor-led programme covers every area of the Salesforce Certified Administrator exam, with live classes in a real Salesforce org, a quiz after every module and full-length practice exams in the exam's own format.
What you'll learn
- Platform setup: company settings, users and licences
- Security: org-wide defaults, roles, sharing, profiles and permission sets
- Data model: custom objects, fields, relationships, formulas and validation rules
- Lightning Experience: page layouts, record types and Lightning App Builder
- Sales Cloud: leads, opportunities, products, price books and campaigns
- Service Cloud: cases, queues, escalation, Knowledge and the Service Console
- Productivity: activities, Chatter, email, mobile and AppExchange
- Data management: Data Loader, imports and duplicate management
- Reports and dashboards
- Automation with Flow and approval processes
- Sandboxes, change sets and release management
- Einstein and Agentforce basics for admins
How you learn
- Live, interactive online sessions with an experienced Salesforce trainer.
- Hands-on practice in your own free Salesforce Developer org.
- A short quiz after every module.
- A capstone project: build a complete sales and service CRM.
- Full-length practice exams and exam strategy before you book the real exam.
About the exam
The Salesforce Certified Administrator exam is booked with Salesforce (Webassessor), online-proctored or at a test centre. It is about 60 multiple-choice questions in 105 minutes. The exam fee is paid to Salesforce and is not part of this course fee.
Who should enrol
- Graduates and freshers who want a Salesforce career.
- Working professionals moving into CRM and Salesforce roles.
- Sales, support and operations staff who use Salesforce today.
- No coding experience is needed.
Course completion
Learners who complete the sessions, quizzes and project receive a course completion certificate through GeeksArray.
Curriculum · 10 modules, 66 lessons
Module 1 — Salesforce Platform, Org Setup and Users 6 lessons
CRM and the Salesforce platform, company settings, users and licences.
- Salesforce, CRM and the platform: clouds, editions and multi-tenancy
- Setting up your Developer org and navigating Lightning Experience
- Company settings: fiscal year, currencies, business hours and holidays
- Locale, language and time zone settings
- User management: licences, creating, freezing and deactivating users
- Login hours, login IP ranges and session settings
Module 2 — Security and Access 6 lessons
Who can see and do what: org-wide defaults, roles, sharing, profiles and permission sets.
- Org-wide defaults and the role hierarchy
- Sharing rules, public groups and manual sharing
- Profiles and object permissions
- Permission sets, permission set groups and field-level security
- Troubleshooting record access
- MFA, password policies, Setup Audit Trail and login history
Module 3 — Data Model: Objects, Fields and Relationships 7 lessons
Designing the data model with standard and custom objects.
- Standard vs custom objects and Object Manager
- Field types, picklists, global value sets and dependent picklists
- Lookup, master-detail and many-to-many relationships
- Schema Builder
- Formula fields and roll-up summaries
- Validation rules
- Field history tracking and external IDs
Module 4 — Lightning Experience: Layouts, Record Types and App Builder 6 lessons
Shaping the user experience for each team.
- Page layouts and compact layouts
- Record types and business processes
- Lightning App Builder: record, home and app pages
- Dynamic Forms and visibility rules
- Lightning apps, tabs, utility bar and Path
- List views, quick actions and global actions
Module 5 — Sales and Marketing Applications 7 lessons
Running sales and marketing in Sales Cloud.
- Leads, Web-to-Lead and lead assignment rules
- Lead auto-response, queues and lead conversion
- Accounts, contacts and account hierarchies
- Opportunities, stages, sales processes and teams
- Products, price books and quotes
- Collaborative Forecasts and territory basics
- Campaigns, campaign members and campaign influence
Module 6 — Service and Support Applications 6 lessons
Running customer support in Service Cloud.
- Cases, Email-to-Case and Web-to-Case
- Case queues, assignment and auto-response rules
- Escalation rules and business hours
- Support processes and case record types
- Salesforce Knowledge
- Service Console, macros, Omni-Channel and entitlements
Module 7 — Productivity, Collaboration and AI 6 lessons
Activities, Chatter, email, mobile and the AI features admins set up.
- Activities, tasks, events and the activity timeline
- Chatter, feed tracking and groups
- Email templates and email integration
- Salesforce mobile app and Files
- AppExchange and installed packages
- Einstein and Agentforce basics for admins
Module 8 — Data Management, Reports and Dashboards 8 lessons
Keeping data clean and turning it into insight.
- Data Import Wizard and Data Loader
- Upsert, external IDs and mass updates
- Duplicate management and data quality
- Data export, Recycle Bin and mass transfer
- Report types and report formats
- Filters, bucket fields, summary formulas and cross filters
- Dashboards, components, running user and dynamic dashboards
- Report and dashboard folders and subscriptions
Module 9 — Automation with Flow and Approvals 8 lessons
Automating business processes without code.
- Choosing the right automation tool
- Flow Builder: elements, variables and resources
- Record-triggered flows: before-save and after-save
- Entry conditions and scheduled paths
- Screen flows and scheduled flows
- Subflows, fault paths and debugging flows
- Approval processes and email alerts
- Migrating Workflow Rules and Process Builder to Flow
Module 10 — Deployment, Capstone Project and Exam Preparation 6 lessons
Sandboxes and change sets, a full CRM project and exam practice.
- Sandboxes, change sets and release management
- Capstone project: designing a sales and service CRM
- Capstone project: building security, automation and reports
- Capstone project demo and review
- Full-length practice exam
- Exam review and strategy for the Administrator exam
Cancellation & refund policy
Refund Policy
- If a cancellation request is received 7 days or more before the batch start date, 25% of the course fee will be deducted as cancellation charges and the remaining amount will be refunded.
- If a cancellation request is received between 3 and 6 days before the batch start date, 50% of the course fee will be deducted as cancellation charges and the remaining amount will be refunded.
- If a cancellation request is received less than 3 days before the batch start date, no refund will be applicable.
- No refund will be provided once the batch has started.
- If the batch is cancelled by ConfidentHire, the full course fee paid by the student will be refunded.
- Course fees are non-transferable to another student or batch.
- Approved refunds will be processed within 7–10 working days.
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